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CRM for Utilities

The vertical solution for Utilities in the energy sector, based on Dynamics 365.

Improving customer service is the main driver of change for energy companies: increasing customer satisfaction while increasing lifecycle value through the sale of value-added services is one of their main objectives.

However, this often clashes with the unevenness of the multiple solutions and platforms used for promotion, customer engagement, service scheduling, support and analytics, billing and other business flows. A condition that has obvious negative impacts on integration costs and reaction time to changing market needs.

Moresi.com works with energy companies to help them meet their need for process rationalization and automation and solve their most complex problems with Microsoft technologies to enable innovation, promote new growth, and improve the efficiency and productivity of their core business.

The Utilities verticalisation developed by Moresi.com is a specific application for Dynamics 365 that covers all business aspects of energy companies and the entire customer management: from sales to supply activation to service.

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The Utilities verticalisation developed by Moresi.com is a specific application for Dynamics 365 that covers all business aspects of energy companies and the entire customer management: from sales to supply activation to service.
WHY CHOOSE THE MORESI.COM VERTICAL SOLUTION
Designed for the Energy sector

↓

Manage your customers better, accurately and on time with the use of a CRM solution specifically designed and developed for Energy companies.​
Improves customer engagement

↓

Make use of AI, ML, BOT and surveys to improve customer engagement and perception of you. To use advanced tools is a MUST today to be competitive.
Frees up resources from the back office

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Empower your employees to focus on customer care instead of Back Office, take advantage of Microsoft analytics tools to get your business under control.
WHAT THE CRM FOR UTILITIES SOLUTION INCLUDES:

01

Smart selling
Whatever your business model in the field, CRM for Utilities has the right sales tools at the right time with a guided and efficient sales system

02

Customer management
The engagement tools made available by Microsoft, dropped into the Utilities market, allow you to put the customer at the centre of your business, thus reinforcing customer loyalty.

03

Supply Activation
The use of workflows allows you to know where you are in the supply activation path at any time; all information will be tracked in the system without the need to use tools external to CRM​

04

Support
The customised customer service module for Utilities allows any customer request to be handled very quickly and, in many cases, automatically. Integration with the Customer and Sales portal makes the customer experience better and more satisfying.

05

Analytics

The use of Synapse with Customer Insight allow the creation of a 360-degree view of the customer. The system can suggest, thanks to AI, what is the best next action toward the customer, and all of the information of analysis and combination available allows for a never before seen cross-selling experience

06

Integration
By exploiting the potential of Power Platform, all the various systems can be integrated at the highest level. Microsoft’s advanced framework enables optimised integration with connectors for the major platforms. Data Factory, on the other hand, makes synchronisation processes even more efficient.

If you operate in the energy sector, choose CRM for Utilities and harness the power of integrated processes to manage customers by putting them at the centre of your business. .

 

Contact us to request an offer.
Technology partner

Microsoft

Related contents

Store & Protect Data

Create & Share Data

Modern Workplace

You might be interested in

Microsoft 365

Microsoft Teams

Cloud Readiness Assessment

Download

Solution Details