Corriere del Ticino

Organising information to turn it into shared knowledge, with Microsoft Viva Topics.

Moresi.com has been working for a long time with Corriere del Ticino Group – the first multimedia group in Italian Switzerland, which includes the newspapers Corriere del Ticino, Radio3i, Teleticino and Ticinonews.ch – as a partner for the implementation of Microsoft solutions.

After supporting the group in its migration to Microsoft 365, Moresi.com has recently developed a pilot project for the organization of the documental heritage of the entire IT department of Corriere del Ticino, using the functionalities of Microsoft Viva Topics, one of the modules of the new Microsoft Employee Experience platform.

MICROSOFT VIVA TOPICS

Leveraging Artificial Intelligence to organise content and experiences.

Corriere del Ticino Group relied on Moresi.com’s expertise in Microsoft 365 to implement a solution based on Microsoft Viva Topics in order to organize and make available to the organization’s members the vast documental heritage recently migrated to SharePoint.

The solution has enabled all employees to find and use the information they need effectively, reducing time and facilitating the work of the entire team. The pilot project developed with Moresi.com for the IT department of Corriere del Ticino, has brought numerous benefits in this sense, and can be extended to the whole organization.

Leveraging Artificial Intelligence to organise content and experiences.

THE CHALLENGE

After the switch to Microsoft 365, the IT department of Corriere del Ticino started using Sharepoint as a shared repository for storing its documentation.

However, that large mass of documentation, which included project documents, procedures, licences, manuals and other technical documentation, needed organisation: it was accessible to everyone, but difficult to consult.

The lack of a reasoned structure made searching and sharing complex and time-consuming.

THE SOLUTION

Faced with this need to rationalize, Moresi.com proposed to Corriere del Ticino’s IT department to exploit the potential of Viva Topics, the Microsoft Viva module that allows to automatically organize contents and skills, helping the organization’s members to find them easily.

Initially, a precise taxonomy was defined together, and a standardised nomenclature applied to the files, after which everything was literally “fed” to Microsoft Viva’s artificial intelligence. Viva organised all of the documents into Topics, making them available and searchable in the CDT Topic Center, which is integrated into SharePoint and Microsoft Teams.

Thanks to artificial intelligence, Viva also creates relationships between documents. Anyone researching a topic in the Topic Center can view a detailed topic sheet with all the information related to that topic.

CONCLUSIONS

By using Viva Topics, the entire IT department of Corriere del Ticino has been able to organise all its documentation in an intelligent way and make it available to the entire organisation.

Thanks to Viva Topics, every document, and all the information related to it, can be easily and immediately found by anyone, at any time and in any place.

When all employees can find and use the information they need effectively, reducing the time and facilitating the work of the entire team, it becomes a key factor in the success of the organisation.